For a list of winning ticket numbers, please see the 50/50 Raffle page.

To claim a prize, call the main office at 630-232-8811

The Kane County Cougars are committed to serving guests with disabilities. Our facilities are fully ADA accessible with a wide range of services and amenities for guests who need accommodations.

Northwestern Medicine Field is designed with accessible parking, accessible vehicle drop off and pick up areas, power assisted doors, restrooms, concessions and seating areas. Guests can receive more information by visiting our Guest Services Center located in the 3rd base concourse.

For questions regarding ADA ticket information, please contact Cougars Ticket Sales at (630) 232-8811.

34w002 Cherry Ln, Geneva, IL 60134

The Kane County Cougars and stadium security work hard to promote responsible consumption of alcoholic beverages.

Kane County Cougars’ alcohol policies include:

• All guests purchasing alcohol, who appear to be less than 30 years old, must present a valid ID.

• No alcohol will be sold to guests who appear to be intoxicated.

• There is a two (2) beer limit, per transaction, at concession stands and portable concessions.

• There is a two (2) beer limit, per person, by a roving vendor.

• Alcohol sales on the concourses and in the seating areas will terminate at the end of the eighth inning.

• Management reserves the right to cut off alcohol sales at its discretion.

• Guests passing alcohol to minors will be ejected and subject to arrest.

• Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected.

• We reserve the right to refuse the sale of alcohol to any guests.

• Glass beverage containers may not be taken from Club/Suite areas to concourses or the seating bowl.

• Alcoholic beverages may not be brought into the stadium. Any attempt to bring alcohol into the stadium will be considered a violation of the Code of Conduct and may result in the guests being ejected, arrested or tickets being revoked.

• All guests must finish and dispose of alcoholic beverages before exiting stadium property.

Animals are not permitted in Northwestern Medicine Field. Exceptions include the use of service animals to aid guests with disabilities or our ‘Bark in the Park’ theme night.

The Kane County Cougars welcome guests with disabilities to bring their service animals or service animals in training. While it is not necessary, we encourage guests with assistive animals to contact Guest Services prior to the game at (630) 232-8811 to appropriately accommodate the needs of the guest and the animal.

The Cougars are happy to announce birthdays and anniversaries during the game. These types of messages are acceptable, but please no solicitations. Be sure to visit Guest Services before the game begins to request your announcement. There is a $20 charge per announcement for this service, which goes to our charitable arm, the Kane County Cougars Baseball Foundation.

After EVERY game, at least one player or the mascots are in the Kuipers Family Farm Team Store to sign autographs and take pictures.

Baby changing stations are located in the men’s and women’s restrooms throughout Northwestern Medicine Field.

ALL purses, medical bags, and diaper bags only when an infant is present, are allowed. Bag searches are only to be done if there is strong suspicion of anything harmful.

Signs must be handheld, event-related, in good taste and cannot obstruct another guest’s view. They may not contain commercial messages, logos or political endorsements and may not be hung off affixed stadium structures. Signs on poles or sticks, or constructed of wood or metal material, are also not permitted. Management reserves the right to confiscate signs that are in violation of stadium policy.

Bottles, cans or beverage containers of any kind are not allowed into Northwestern Medicine Field. A search will be conducted at the gates to prevent these and other prohibited items from entering the stadium. Please refer to Prohibited Items and Behavior for more information.

Exceptions will be made for those with medical requirements and/or special needs.

Compact Cameras are permitted inside Northwestern Medicine Field as long as their use does not interfere with the event or other guests’ enjoyment of the event.

Video Cameras, tripods, monopods, selfie-sticks and cameras with a lens longer than 3″ (detachable or non-detachable) are prohibited inside Northwestern Medicine Field.

Northwestern Medicine Field is a cashless facility. (Cash will be accepted in the parking lot).

A “reverse ATM” will be located in both the Team Store (First Base Concourse) and Guest Services (Third Base Concourse) to convert your cash into a reloadable debit card that can be used anywhere Visa/MasterCard is accepted.

The Kane County Cougars are committed to creating a safe, comfortable and enjoyable experience for our guests. The following Code of Conduct is enforced for all events at Northwestern Medicine Field and applies to the stadium, the outdoor plazas and the stadium parking lots.

Behaviors that may result in immediate ejection without warning include, but are not limited to, the following:

• Abusive, foul or disruptive language and obscene gestures.

• Fighting, taunting or threatening remarks or gestures.

• Intoxication or other signs of impairment related to alcohol consumption.

• Throwing objects of any kind.

• Smoking inside the stadium. Smoking is permitted in designated areas outside the stadium only.

• Entry into a restricted or unauthorized area or an area for which an individual does not have an appropriate ticket, pass or credential.

• Sitting in a location other than the guest’s ticketed seat.

• Ticket scalping or the sale of tickets at any price on stadium property.

• Trespassing, soliciting, peddling or loitering on stadium property.

• Displays of affection not appropriate in a public setting.

• Any disruption to the progress of the event by the individual’s actions.

• Any action deemed dangerous or inappropriate.

• Failure to comply with stadium personnel instructions.

• Continuing inappropriate behavior may result in the guest having his/her tickets revoked, being ejected from the stadium or arrested. All Season Ticket Holders are responsible for their conduct and the conduct of their guests and/or persons using their tickets.

Guests are encouraged to report issues and concerns to a nearby event staff member.

Guests with a compliment, complaint or comment may express it, in person at a Guest Services Center or may be given a Guest Services business card with contact information in regards to Guest Services located near the home plate concourse. Written feedback can be sent to info@kccougars.com or to speak to someone, please call our front office at (630) 232-8811.

The Kane County Cougars are proud to offer a wide variety of fantastic food options. Menus can be found here: Concessions.

Contact the Cougars Office by phone at 630-232-8811 or visit the Contact Us page for more information.

Use of unmanned and remote controlled aircraft systems (e.g., drones) at Northwestern Medicine Field, including its surrounding parking areas, is strictly prohibited.

Northwestern Medicine Field is equipped with public elevators within the main lobby to access the suites and rooftop areas.

Passenger elevators are for the priority use for guests, especially guests with disabilities and mobility challenges.

Should you need immediate assistance, please notify the nearest event staff member, security personnel, concierge staff member or police officer. Guests are encouraged to report issues and concerns to a nearby event staff member.

In the event of a serious emergency at Northwestern Medicine Field, all event staff, event security, and police response agencies are ready and available to assist guests, including guests with disabilities. Pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system and on the Stadium televisions and scoreboards.

In the event of an evacuation please follow the direction of public safety and stadium personnel. This video shows our general stadium evacuation, though your specific path may change due to the emergency or event configuration.

There are 3 guest entrances to Northwestern Medicine Field.

These locations are as follows:

Gate 1: South east corner of the stadium. Group entrance – all guests

Gate 3: South center of the stadium – Will Call tickets, Cougars Team Store, all guests

Suite Level Entrance: Southwest corner of the stadium – Suite & Rooftop guests only

Access to the field is not permitted to guests of Northwestern Medicine Field at any time without the proper credentials.

After a Cougars home run, fireworks are ignited from the scoreboard. We also have a full-length fireworks display following a large number of games.

First aid is located behind home plate directly next to guest services on the main concourse. Emergency Medical Technicians (EMT’s) with Automatic Emergency Defibrillators (AEDs) are also positioned throughout the stadium and ready to respond to emergencies.

The Cougars offer a complimentary first game certificate for guests to commemorate their first game at Northwestern Medicine Field. For your certificate, visit the Guest Services Area located behind home plate.

Guests are welcome to keep any ball that is hit into the stands. Guests should stay alert and watch for foul balls while the game is in play or during batting practices. At no time should a foul ball or home run ball be thrown back onto the field. You may not reach over a fence or barrier though to grab a ball that is "in play".

Northwestern Medicine Field, Concourses, Decks, and Suites will open one (1) hour prior to the first pitch or an hour and a half (90 mins) prior on all firework dates and 11:30 AM games. 

Gates open 90 minutes before first pitch on May 9 and June 21. 

Guest Services is located directly behind home plate on the main concourse. Guest Services assist guests with lost and found, lost children, stadium directions, emergencies, general information and accommodations for guests with disabilities. The centers are staffed with knowledgeable attendants ready to assist guests needing information or wishing to leave compliments or comments.

If you see or experience a housekeeping problem or maintenance concern, please notify your nearest Event Staff member, or visit the Guest Services Center located behind home plate on the main concourse.

Join Ozzie & Annie’s Kids Club to receive exclusive perks and members-only deals. Each membership includes one child (ages 3-12) and is good for one calendar year.

Membership includes:

• 2 Reserved tickets to the game of your choice

• 1 KidZone wristband for the selected game

• 10% discount in the Cougars Den team store in-person AND online (unlimited uses)

• One free try at Ozzie & Annie’s Scavenger Hunt

• Player autographs

• Letter from Ozzie & Annie

• Monthly Newsletter

• Each child in the Kids Club will also be given the opportunity to enter a contest to design a ball that will be sold in the team store next season!

Join the Club - here -.

Children two years of age and younger do not require a ticket for admission.

Visit the KidZone behind the right-field deck area! The KidZone is a safe, kid-friendly area for those fans too young to sit still through an entire ballgame, featuring a "Snack Shack" with a variety of food and beverages for young and adult fans to enjoy.

Fans can purchase both single-turn tickets for $1 per turn and unlimited use daily wristbands for $10.

More info can be found at www.kccougars.com/kidzone

All guests looking to claim or report lost items should do so at the Guest Services Center. Guests inquiring about lost items at previous events should call the main office at (630) 232-8811 for information, notify us via email at info@kccougar.com. Items lost at prior events are held in a locked storage area for 60 days and are then either disposed of or donated to an appropriate charitable organization.The Kane County Cougars cannot be held responsible for lost or damaged items.

Lost children and guests should be taken to the Guest Services Center located behind home plate on the main concourse. Parents looking for a lost child should check with the nearest event staff member or Guest Services Center.

A copy of our stadium map can be found here: kccougars.com/seating-map

Ozzie and Annie, the official Cougar’s mascots, appear at various locations throughout the game.

There are two merchandise stands located throughout the stadium. The primary merchandise stand is the Kuipers Family Farm Team Store located on the first base side of the stadium. The second is located between the KidZone and The Wannemaker’s Food Truck Patio.

All points of sale accept every major credit and debit card. You can also shop online at kccougars.com/online-team-store

Parking lots open one hour prior to the gates opening for all games EXCEPT fireworks and concert dates when the parking lots will open 90 mins prior. There is NO tailgating allowed in the parking lot at any time.

Cash and card are accepted for parking. General parking at the ballpark is $10 per vehicle. Preferred parking is available for $20 per vehicle, while space is available and must be purchased in advance. Preferred parking is $25 on day of game if available.

Parking may be purchased through the ticket office by calling 630-232-8811 or online - here -. ADA parking is also available to vehicles displaying the proper permit for $10, cash only, per vehicle.

More information about ADA and premium parking is available - here -.

For the safety of our guests and employees, the following are prohibited:

• Smoking Inside Northwestern Medicine Field. This also includes e-cigarettes and vaporizers. Smoking is permitted in designated areas outside the stadium.

• Bags (please see Purse & Bag Policy)

• Abusive, foul or disruptive language

• Alcohol

• Animals (except service animals to aid guests with disabilities)

• Bottles, cans, thermoses and beverage containers of any kind*

• Cameras with lens longer than 3″ (detachable or non-detachable)

• Fireworks, firearms and weapons of any kind

• Food items*

• Knives of any length

• Laser pointers

• Noisemakers

• Obscene or indecent clothing.

• Signs or flags on sticks or poles, or larger than what one person can hold

• Throwing objects

• Ticket scalping

• Trespassing, soliciting, peddling and loitering

• Tripods, monopods and selfie-sticks

• Use of unmanned and remote controlled aircraft systems (e.g., drones)

• Video cameras and the use of video capable devices including GoPro devices

• Any other item or action deemed dangerous or inappropriate

• Guests who appear to be inebriated and unmanageable will not be permitted admittance into the stadium.

• Any attempt to bring alcohol into the stadium will be considered a violation of the Code of Conduct and may result in the guest having his or her ticket revoked, ejected or arrested. All persons and/or their belongings are subject to search. Violators of the rules of any State or City laws will be refused admission, asked to leave or ejected from stadium property.

*Exceptions will be made for those with medical requirements and/or special needs.

There is no outside food and beverage permitted inside the ballpark. Exceptions will be made to persons with special dietary and/or medical needs such as small children, elderly or pregnant women. Alcohol of any kind brought in from the outside is not permitted.

On days with expected temperatures to reach 90 degrees or above, water bottles will be permitted as long as they can be carried in a backpack, shoulder bag, etc. Coolers of any variety are strictly prohibited unless they are needed to support special dietary needs and can fit into a backpack.

If a game is officially rained out each ticket becomes a rain check. Rain checks may be redeemed for a ticket to any remaining regular season game, based on availability. Rain checks have value and should be treated as cash. For example, if a group of four had tickets for a game that was rained out, they must present those tickets for the rained out date to receive four tickets for their new date of choice in exchange. A suspended game ticket will be redeemable for select dates.

This is the most common question asked when the weather is questionable. Games are always on as scheduled in the days leading up to each game. On the day of the game, weather forecasts are continuously evaluated at the ballpark but since the weather here changes often, games are rarely cancelled any more than two hours before the scheduled start time.

Of course, you are welcome to inquire anytime, but if it's any more than 3 hours before the scheduled game time you will almost certainly be informed the game is still on.

If a game is cancelled, it is first posted on the Cougars social media and on our website homepage.

The following are some of the basic rules and regulations for the ballpark as set by the Kane County Cougars organization and the Forest Preserve District of Kane County:

Tailgating is not permitted at the ballpark or in any of the stadium parking lots.

Food and beverage are not permitted inside the ballpark. Exceptions are made for infants and guests with special dietary needs. In addition, if the temperature at game time exceeds 90 degrees, bottled water is permitted. No coolers or other bulk containers will be allowed inside the ballpark. 

Guests are not permitted on the playing field except during designated times while under the supervision of a Cougars staff member.

Devices that make unusually loud sound (i.e.-megaphones or air horns) are not permitted.

Solicitors are not permitted on the Event Center grounds (including the parking lots, picnic grounds and stadium) without the prior consent of the Cougars.

Strollers are permitted at the ballpark, but there is no designated stroller parking or storage provided.

Lawn chairs, blankets and other similar seating are permitted in the lawn areas.

Umbrellas are permitted throughout the ballpark. Guests are asked to be considerate and cautious of other guests when using umbrellas.

Pursuant to the Smoke-Free Illinois Act 95-0017, there will be no smoking inside the stadium. Electric cigarettes, e-cigarettes vapor cigarettes and anything that mimics the act of smoking also are not permitted. Designated smoking areas are located outside Gate 5 only. Smoking is not permitted within 15 feet of any entrance or exit or any air handling units. Guests failing to comply with the policy may be asked to surrender his / her ticket and leave the ballpark. Please ask your usher or security for more information.

Rain Check Policy-If 4½ innings are not played, ticket stubs may be exchanged in person or through the mail for one ticket of equal or lesser value to a remaining regular season home game, based on ticket availability. A suspended game ticket will be redeemable for select dates.

The Kane County Cougars reserve the right to the following: revoke the license granted by a ticket; cancel any fireworks show based on weather and/or curfew imposed by the county permit; search any bags/containers brought into the stadium.

Ticket holder allows the Cougars to use their likeness in photographs, advertising, audio, and video productions.

Ticket holder assumes all risks incidental to the game of baseball, including, but not exclusively, injury resulting from thrown or batted balls, thrown or projected equipment, manually or mechanically projected promotional items, distractions from the game resulting from promotional events, contests, signage, mascots, employees, entertainment, etc, thrown bats or damage to personal property in or adjacent to the ballpark whether occurring prior to, during, or subsequent to the game or event. Holder agrees that the team, owners, its officers, directors and employees, the Kane County Forest Preserve District, its officers and employees, the league, its officers and employees, the participating teams and their players, officers, directors and employees are expressly released by the ticket holder from claims arising from such injuries and hazards.

Resale of tickets is strictly prohibited.

Tickets are non-refundable.

Firearms and other weapons are expressly prohibited within the confines of the stadium and all violations shall be prosecuted to the fullest extent of the law.

As a general rule, please leave all unnecessary items at home.

You may be subject to a cursory search upon entering the ballpark. 

More information can be found here: Rules & Regulations

Following every game, unless otherwise noted over the public address system, fans of all ages may run the bases. Cougars staff will make an announcement following the game as to where to line up. Keep in mind that certain circumstances (i.e. inclement weather) may cancel a post-game Run The Bases session.