How can I contact the
Cougars office? Contact the
Cougars Office by phone at 630-232-8811.
Your call will almost certainly be
answered by a LIVE PERSON during
business hours. There is also an
automated attendant available 24 hours a
day, 365 days a year if call volume is
particularly high to direct you to a
specific person or department.
Fax the Cougars at 630-232-8815.
Send us mail at: Kane County Cougars ~
34W002 Cherry Lane ~ Geneva, IL 60134
Most of the Cougars front office staff
can also be contacted via e-mail. Click
- here
- for a directory.
What are
the Cougars office hours? The Cougars
front office regular office hours are 9
am to 5 pm Monday through Friday. The
box office also keeps regular hours in
the off-season until tickets go on sale
in November. From that time until the
season begins, the box office is open 9
am to 5 pm Monday through Friday, and
also on Saturdays from 9 am to 1 pm.
During the
season, the box office is open 9 am to 6
pm Monday through Friday, 9 am to 4 pm
on Saturday, and 10 am to 1 pm on
Sunday. On game days, the box office is
open until the end of the game.
There are some exceptions, such as
holidays. For the current listing of
ticket office hours, click
- here
-.
Where is the ballpark?
Elfstrom Stadium is located on the west
side of Geneva, Illinois one block south
of Route 38 on Kirk Road. Click - here
- for a map and a link for printed
directions from your location.
When does the game end? Like the major leagues, the Cougars
play a nine inning game (extra innings
in case of ties) without a time limit.
While most nine inning games are played
in approximately two hours and thirty
minutes, some games take longer and some
games are completed more quickly.
Incidentally, in the event of a
double-header (two consecutive games in
one day) each game is only seven innings
long, by league rule.
How can I get tickets? Season tickets and ticket packages
(a predetermined series of between 5-20
games throughout the season) are sold
year-round through the Cougars Office.
Visit the office at the ballpark or call
us at 630-232-8811. Ticket packages and
benefits are described in the “Tickets”
section of the website.
Individual Single-Game Tickets can be
purchased right -
here - on the website, by
telephone at 630-232-8811, by fax at
630-232-8815, by mail or in person at
Kane County Cougars 34W002 Cherry Lane
Geneva, IL 60134
Group Tickets (20 or more people
attending one game) can be ordered in
advance by phone, fax, mail or in
person. More information about group
outing is available - here
-.
Is the game still on? This is the single-most common
question asked when the weather is
questionable. Games are always on as
scheduled in the days leading up to each
game. On the day of the game, weather
forecast are continuously evaluated at
the ballpark but since the weather here
changes (for better and worse) often,
games are rarely cancelled any more than
two hours before the scheduled start
time.
Of course, you are welcome to inquire
anytime, but if it’s any more than 3
hours before the scheduled game time you
will almost certainly be informed “the
game is still on”.
If a game is cancelled, it is first
posted on our website homepage. Area
radio stations are next to be notified
and many include updates in their
newsbreaks.
Are food and drinks
available at the ballpark? YES, the Cougars offer a complete
line of ballpark favorites and lots of
other featured items. Along with hot
dogs, hamburgers and chicken, we serve
pizza, bratwurst, Mexican food and a
famous Pork Chop Sandwich. Wash any
entrée down with an ice cold Pepsi
Product, bottled water, or (if you’re of
age) Miller, Budweiser, Goose Island and
many other imported beers.
Can we bring our own food
and drink? There is no outside food and
beverage permitted inside the ballpark.
Exceptions will be made to persons with
special dietary and/or medical needs,
such as small children, elderly or
pregnant women. Alcohol of any kind
brought in from the outside is not
permitted. On days with expected
temperatures to reach 90 degrees or
above, water bottles will be permitted
as long as they can be carried in a
backpack, shoulder bag, etc. Coolers of
any variety are strictly prohibited
unless they are needed to support
special dietary needs and can fit into a
backpack.
How much is parking?
General parking at the ballpark is
provided FREE-OF-CHARGE. Premium parking
is available for $5 per car (while space
is available). Premium parking must
be purchased in advance through the
ticket office. Disabled parking is also
available free-of-charge to vehicles
displaying the proper permit.
Does my two year old child
need a ticket?
NO, children 2 years old or less do not
need a ticket for the game if they do
not occupy seats. You may purchase a
seat for such a child if you would like
them to have their own seat.
Will the players sign
autographs?
YES, most players are usually happy to
sign autographs for their fans.
Remember, they don’t always have a pen
and before the game begins is the best
time to meet them. Watch for special
“Autograph Sessions” when fans are
allowed to come onto the field and meet
the players for pictures and autographs.
These typically occur for 10 minutes in
the last half hour before game time. By
league rule, players are not allowed to
sign autographs during the game.
Will you make announcements
during the game?
YES, we are happy to announce guests
birthdays, anniversaries and even the
occasional marriage proposal as time
allows during the game. Visit the
Customer Service Booth on the third base
side of the ballpark before the game
begins to request your announcement.
There is no charge for this service but
please understand, due to the volume of
requests received, we cannot promise to
make all of the announcements requested,
but we’ll sure try.
Can I get cash at the
ballpark?
YES,
our friends at
National City
Bank have an
ATM at the ballpark
for your convenience. It’s located on
the third base concourse behind Section
112.
May I photograph/video tape
any of the events?
YES, you are welcome to take your own
pictures and / or video of the players,
game and any other people or promotions
occurring as part of the show.
May fans keep baseballs
that land in the seating areas?
YES, you may keep any baseball that is
thrown or batted into the seating areas.
You may not reach over a fence or
barrier though to grab a ball that is
“in play”. Finally, BE CAREFUL, they are
hard baseballs and sometimes reach the
crowd at great speed.
What is a lawn seat ticket?
Lawn seating is general admission
(first-come, first-served) seating on
either of the grassy slopes on either
side of the ballpark. Fans may sit right
on the grass or are welcome to bring
beach blankets and/or lawn chairs for
their comfort.
Can I bring my child in a
stroller?
YES, strollers are welcome however there
is no designated space for stroller
parking or storage during the game.
Please plan to fold your stroller in
your seating area when not in use.
What are Rain Checks?
If a game is OFFICIALLY rained out each
ticket becomes a Rain Check. Rain Checks
may be redeemed for a ticket to any
other regular season game, based on
availability. Rain Checks HAVE VALUE and
should be treated as cash (don’t lose or
destroy them). If a group of four has
tickets for a game that is rained out,
they must present four rain checks
(tickets for the rained out date) to
receive four tickets for their new date
of choice in exchange.
Do you accept credit cards?
Tickets and souvenirs may be purchased
with Visa, MasterCard, American Express
or Discover Card. Food and beverages
must be purchased with cash however.
Where would I find a lost
item?
The Cougars maintain a lost and found
area at the Customer Service Booth on
the third base concourse behind section
113.
